Customer Service Representative

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe.

Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter.

This is your opportunity to make a real impact in a collaborative, international environment.

The Customer Service Representative is responsible for all contact with our customers (Distributors & Reps) pertaining to but not limited to customer purchase orders including status and changes, pricing on purchase orders, availability of product, shipping information, status of backorders, as well as order entry, researching credits, providing information to other Uponor departments in regard to sales, shipping status, backorders, errors, and customer orders.

This role is considered a HYBRID position with periodic onsite work at our headquarters in Apple Valley, Minnesota.

What you will be doing?

• Accurately Processes incoming customer purchase orders for customer base - manual and EDI.
• Manages all incoming calls and requests for specific customer base in a very positive, customer centric manner.
• Processes all research and credit memo requests for customer base.
• Provides inside support to Uponor sales group as well as collaboration and assistance within the customer service dept.
• Seeks out opportunities to contribute to the business success through proactive involvement in team initiatives.
  
  

What will you need?

Required

• Requires a High School Diploma or equivalent
• Excellent communication, organization, and problem solving skills
• Two years daily customer interaction in a professional role, either face to face or over the phone.
• Ability to maintain a positive attitude in a fast-paced, multi-task environment
  
  

Preferred

• Associates degree
• Experience and knowledge of Oracle ERP systems, specifically Order Management
  
  

What will you get?

• Best-in-class health benefits (medical, dental, vision)
• 160 hours paid time off (combination of PTO and Employee Safe and Sick Time accruals- MN Based Employees)
• For more information: https://www.uponorcareers.com/en-us/employee-benefits
  
  

Disclaimers

Applicable to US job postings only (not Canada): The expected compensation range for this position is $21.04-$31.56/hour. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. Internal equity among current employees will also be considered. Please note that this range represents the full base salary wage for the role and hiring at or near the top of the range is uncommon to ensure room for future pay advancement.

Uponor is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Please submit your application via the ‘Apply’ button.

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