Customer Service Representative

An Iranian Female Customer Service Receptionist is pivotal in creating a welcoming and efficient environment for customers and guests. The ideal candidate will not only be the face of the company, greeting all who enter with a warm and friendly demeanor, but will also handle a variety of administrative tasks to ensure the seamless operation of the front desk. As a bridge between customers and the company, the receptionist must exhibit excellent communication skills, both in-person and over the phone, while maintaining respect and adhering to cultural sensitivities. The role demands fluency in English and Farsi to cater to a diverse clientele, reflecting the company's commitment to inclusive service. The receptionist will manage inquiries, direct calls, schedule appointments, and provide information accurately. Additionally, the candidate will support various organizational functions, ensuring excellent service standards and maintaining high customer satisfaction.

Responsibilities

• Greet and welcome guests as soon as they arrive with professionalism.
• Direct visitors to the appropriate person or department efficiently.
• Provide accurate information in-person and via phone or email.
• Answer, screen, and forward incoming phone calls to the right staff.
• Ensure the reception area is tidy and presentable at all times.
• Receive, sort, and distribute daily mail and deliveries accurately.
• Maintain office security by following safety procedures and controlling access.
• Update calendars and schedule appointments for meetings or client services.
• Provide basic and accurate information on services or activities.
• Perform other clerical receptionist duties such as filing and photocopying.
• Coordinate with administrative team on various tasks and projects.
• Assist in preparing weekly reports and maintaining records of conversations.

Requirements

• Fluent in English and Farsi for effective communication with clients.
• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office programs, including Word, Excel, and Outlook.
• Excellent organizational skills with the ability to multitask efficiently.
• Strong written and verbal communication skills, maintaining professionalism.
• High school diploma; additional qualifications as an administrative assistant preferred.
• Ability to handle stress and remain calm under pressure during peak hours.