Customer Service Representative MEA LC Specialist

Overview

Welcome diversity and apply as you are!

At Adisseo, we cherish the value of diversity whatever it may be.

MISSION-

In this role, you will be responsible for managing the Letter of Credit & Customer Experience of our

customers by proactively identifying issues & building relationships.

Responsibilities

• Customer Relationship management
• Collect customer information to manage reliable, up to date and compliance customer
  
  

• Customer claim management by capturing, collecting and managing answer in accordance
  
  

• Management of agent commissions and volume rebates and their payment on time
• Manage order preparation, registration and follow-up
• Daily Order processing within SLA but not limited to invoicing.
• Management and contract/orders follow-up.
• New customer creation in coordination with Finance.
• Coordination of customer deliveries together with plant supply chain.
• Documentation including verification and coordination with IMEA CS Team.
• Check and follow-up of product allocation.
• Follow-up orders with transporters/3PL/freight forwarders.
• Checking, Validation and transmission of invoices along with other required documents
  
  

• Payment coordination for agent commission and volume rebate.
• Transport cost optimization.
• Proactive approach, anticipating various issues on orders.
• Export documentary remittance
• Handle entire LC process (from draft to finalization) and follow-up with the bank.
• Issue export document remittance according to international trade rules
• Follow-up of legalization process with administrative institution (Chamber of commerce,
  
  

• Strict follow-up on clearance with Freight Forwarders to ensure there is no Demurrage.
• Coordinate with certification body to receive appropriate certifications for clearances.
• Well-versed in Import/Export documentation/process handling.
• Maintain structured storage of complete documentation for all inbound/outbound logistics
  
  

• Provide Sales support
• Provide status of contracts, orders and product allocation follow-up
• Participate to sales forecast when required.
• Schedule weekly calls with Sales to inform current status of orders placed and upcoming
  
  

• Update respective sales managers for billing status for current and upcoming months based
  
  

• Order Book Management.
• Daily/Weekly sales report in coordination with sales team.
• Anticipate back-up activities within Customer Service team to ensure business continuity.
  
  

• Agents, Distributors and direct customers
• Sales Manager
• Customer Service
• Finance & Credit Management
• Plant Supply Chain
• Market Access department
• Banks
• Administrative institutions
• Freight forwarder
  
  

• Very well hands on experience in Letter of Credits and SAP.
• Customer oriented
• Good Stakeholder management skill
• Excellent interpersonal and communication skills
• Energetic, well-organized, Self-Initiated and coordination skill
• Good analytical and problem solving-ability to identify creative solution
• Good process understanding
• Ability to work in a matrix organization
• Ability to work under pressure keeping quality in focus
  
  

• Bachelor’s Degree is required
• Language: fluency in English, ideally French and Arabic speaker
• Computer: SAP / Microsoft office
• Experience: min 5 years
  
  

• Inclusive & diverse Culture: Be part of a multicultural and global team of 62 nationalities, operating in 100+ countries, that values diversity, promotes inclusion, and supports work-life balance in a respectful and safe work environment.
• Benefits: care program, vacation & paid time off, profit-sharing and performance incentives.
• Learning & Career Development: benefit from continuous training, mentoring, and learning programs, with equal access to career advancement and leadership opportunities.
• Sustainable and innovative company: work on meaningful projects using cutting-edge technology, with the freedom to innovate and make a real difference. Because we contribute to feeding 8 billion people, sustainability is not an option - it is our ambition.