Customer Service Representative (225-723)

As a Customer Service Representative, you will be the face and voice of our company, providing top-notch assistance and support to our valuable customers. Your role will involve handling inquiries, resolving complaints, and ensuring customer satisfaction and loyalty. You will be expected to perform your duties with professionalism, empathy, and diligence, making each customer interaction a positive experience. This position requires strong communication skills, problem-solving abilities, and a keen understanding of our products and services. You will play a crucial role in retaining customers by establishing trustworthy relationships and delivering exceptional service that meets their needs and expectations. Join our team, and help us uphold our company's reputation for quality customer care.

Responsibilities

• Respond promptly to customer inquiries received through various communication channels.
• Address and resolve customer complaints while enhancing product satisfaction.
• Maintain customer accounts by recording accurate account information.
• Communicate effectively with customers to understand and fulfill their needs.
• Follow up on customer interactions to ensure issues are resolved promptly.
• Provide detailed information about products and services to assist customers.
• Collaborate with team members to improve customer service outcomes.
• Identify customer service trends and discuss improvements with management.
• Work with the sales team to resolve customer issues efficiently.
• Maintain a positive and professional attitude towards customers at all times.
• Contribute to team efforts by accomplishing related tasks as needed.
• Proactively engage with customers to build long-term relationships.

Requirements

• High school diploma or equivalent; college degree preferred.
• Previous experience in a customer service role is advantageous.
• Strong verbal and written communication skills are essential.
• Proficiency in using computers and customer management software.
• Ability to remain patient and calm when dealing with difficult customers.
• Excellent problem-solving skills and attention to detail required.
• Willingness to work flexible hours, including weekends if necessary.