Customer Service Representative 21D25

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and serve as the first point of contact for our valued clients. As a Customer Service Representative, you will play a pivotal role in ensuring our customers have a positive experience and receive prompt, professional service. You will handle inquiries, provide information, and resolve any issues in a timely and efficient manner. The ideal candidate will possess excellent communication skills, a keen attention to detail, and the ability to handle multiple tasks under pressure. This is a great opportunity to join a dynamic company that values customer satisfaction and offers growth opportunities within the organization.

Responsibilities

• Provide prompt and professional responses to customer inquiries via phone, email, and chat.
• Resolve customer complaints efficiently and ensure a high level of customer satisfaction.
• Document and update customer records accurately in the company's database system.
• Collaborate with multiple departments to address and resolve customer issues effectively.
• Monitor and follow-up on customer satisfaction levels after issue resolution.
• Identify and escalate complex inquiries to appropriate personnel for resolution.
• Stay updated with product knowledge to effectively assist customers and resolve issues.
• Welcome and onboard new customers, providing them with necessary information and support.
• Participate in training sessions to enhance customer service skills and knowledge.
• Contribute to achieving departmental goals by meeting or exceeding call handling standards.
• Support management in maintaining accurate and comprehensive customer service reports.
• Promote and cross-sell company products and services where appropriate.

Requirements

• High school diploma or equivalent; college degree preferred for this role.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Exceptional phone handling skills with the ability to manage high call volumes.
• Strong verbal and written communication skills necessary for effective interactions.
• Ability to multitask and manage time effectively amidst numerous priorities.
• Proficiency in using CRM software and MS Office applications for daily tasks.
• Adept at conflict resolution and problem-solving to ensure customer satisfaction.