Customer Service Representative 18O25

A Customer Service Representative serves as the vital communication link between a company and its clients. In this role, you will be responsible for managing customer queries and complaints, ensuring that all interactions are handled with efficiency and positivity. You'll be expected to offer assistance via multiple channels such as phone calls, emails, and social media, ensuring customer satisfaction and loyalty. With a detailed understanding of the company’s product and service offerings, you will resolve issues and enhance the overall customer experience. The ideal candidate will have a passion for helping others and possess exceptional interpersonal skills. This position also offers the opportunity to provide valuable feedback to internal teams for continuous improvement of services and products.

Responsibilities

• Handle customer inquiries effectively via phone, email, and social media.
• Resolve customer complaints swiftly, adhering to company guidelines and protocols.
• Ensure each customer interaction is positive and productive.
• Maintain a detailed and updated record of customer interactions and transactions.
• Communicate customer feedback to relevant departments for service improvements.
• Provide accurate product and service information to existing and potential customers.
• Support customer onboarding processes to enhance satisfaction and reduce churn.
• Participate in training and development to stay updated on service offerings.
• Work collaboratively with team members to maintain a high level of service quality.
• Identify and escalate unresolved customer issues to the pertinent department.
• Monitor and report on service metrics, identifying areas for enhancement.
• Assist in the development of customer service strategies and improvement initiatives.

Requirements

• Proven experience in a customer service role, preferably in a related industry.
• Excellent communication skills, with a focus on listening and empathy.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to work well under pressure and manage time efficiently.
• Proficiency with computers and customer relationship management software.
• Strong organizational skills and attention to detail are essential.
• High school diploma or equivalent; a Bachelor's degree is a plus.