Customer Service Representative 18J25

As a Customer Service Representative at our company, you will be the first point of contact for customers. You will play a critical role in ensuring customer satisfaction by handling inquiries, addressing concerns, and providing solutions to various issues related to our products and services. Your day-to-day activities will involve interacting with customers via multiple channels, including phone, email, and live chat. This role demands a professional who is not only knowledgeable about our products and policies but also passionate about helping customers and improving their experience with us. Ideal candidates will exhibit excellent communication skills, patience, a positive attitude, and problem-solving abilities. Join our team to contribute to a company that values customer satisfaction and continuous improvement.

Responsibilities

• Handle customer inquiries and complaints with empathy and professionalism.
• Maintain accurate and detailed records of customer interactions and transactions.
• Provide customers with information about products, services, and policies.
• Help resolve product or service problems by clarifying the customer's complaint.
• Recommend potential products or services to management by gathering customer information.
• Guide customers in troubleshooting issues with a product or service as needed.
• Manage high volume of calls, emails, or live chat interactions effectively.
• Follow up with customers for quality assurance and satisfaction metrics.
• Assist in preparing customer reports and metrics for management review.
• Contribute to a team environment with a focus on continuous improvement.
• Stay updated with product knowledge changes in a fast-paced environment.
• Communicate effectively with team members and superiors about customer feedback.

Requirements

• Minimum of a high school diploma or GED equivalent required.
• Proven experience in customer service or support role preferred.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills and ability to work under pressure.
• Competency in using customer service software and CRM tools.
• Attention to detail and strong organizational skills are crucial.
• Flexibility to work in shifts, including weekends and holidays as needed.