Customer Service Representative 18F26

We are looking for an enthusiastic and people-oriented Customer Service Representative to join our dynamic support team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring satisfaction. You will act as the first point of contact for customers, handling questions about products and services, and troubleshooting any challenges they may face. The role requires a patient, empathetic approach and a knack for problem-solving. Your goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. If you have excellent communication skills and are driven by helping others, we want to meet you!

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, or chat.
• Resolve customer problems effectively, providing satisfactory solutions and alternatives.
• Maintain a thorough understanding of our products and services to assist customers effectively.
• Ensure accurate customer information is maintained in our systems and databases.
• Follow communication procedures, guidelines, and policies consistently.
• Engage with customers actively to gather feedback and improve service quality.
• Collaborate with the sales and marketing team to provide best service practices.
• Keep accurate records of customer interactions, transactions, and comments.
• Identify and escalate issues to supervisors when necessary for quick resolution.
• Participate in training sessions to stay updated on product and service changes.
• Assist in the development of customer service procedures and standards.
• Handle customer complaints with empathy and professionalism to foster loyalty.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is highly desirable.
• Customer orientation with the ability to adapt and respond to different types of people.
• Excellent communication and presentation skills are required for this role.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• High school diploma; further education or relevant certifications are a plus.