Customer Service Representative 17N25

We are seeking a highly motivated Customer Service Representative for our growing company. As a pivotal member of our team, you will be the first point of contact for our customers, providing them with exceptional service and support. Your role will involve handling inquiries, processing orders, and managing complaints across various communication channels. This is a fantastic opportunity to work in a dynamic and fast-paced environment where you will be instrumental in enhancing customer satisfaction and driving business success. If you have excellent communication skills, a customer-centric approach, and a keen eye for detail, we would love to hear from you. Join us, and help build lasting relationships with our valued customers while developing your career with a supportive and innovative team.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Maintain a positive and professional attitude toward every customer interaction.
• Resolve product or service problems by understanding customer complaints thoroughly.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies for consistency and effectiveness.
• Record details of customer interactions, inquiries, complaints, and actions taken.
• Collaborate with team members to improve customer service processes and satisfaction.
• Keep records of customer interactions, transactions, comments, and complaints accurately.
• Manage large volumes of incoming calls and efficiently handle multiple customer requests.
• Offer appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open communication.
• Identify and assess customers' needs to achieve satisfaction and exceed expectations.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities are essential.
• Excellent communication and presentation skills to effectively engage customers.
• Familiarity with CRM systems and practices for efficient service delivery.
• Customer-oriented attitude with the ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• High school diploma or equivalent educational qualifications are necessary.