Customer Service Representative 11J25

The role of Customer Service Representative 11J25 is a critical position within our organization, tasked with providing top-notch support and service to our valued customers. As a Customer Service Representative, you will be the face of our company, engaging with clients to understand their needs, solve problems, and improve the customer experience. Your strong communication skills and problem-solving abilities will be essential as you handle inquiries, manage complaints, and offer solutions. You will work closely with other departments to ensure that client needs are met promptly and efficiently. This position requires patience, empathy, and a passion for helping others, as well as the ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely manner.
• Provide accurate information about products, services, and promotions to customers.
• Resolve customer complaints by clarifying issues and offering appropriate solutions.
• Maintain a strong understanding of all company products and services to assist customers effectively.
• Document customer interactions and transactions in the company’s CRM system.
• Follow up on customer interactions to ensure high levels of customer satisfaction.
• Collaborate with team members and other departments to improve customer service outcomes.
• Stay updated with product knowledge and participate in training sessions as needed.
• Identify and escalate issues to supervisors when necessary for further investigation.
• Meet or exceed customer service performance metrics and targets set by management.
• Participate in meetings and team activities to share insights and feedback.
• Contribute to the company’s growth by upselling or cross-selling when appropriate.

Requirements

• High school diploma or equivalent; college degree preferred but not required.
• Proven customer service experience or a similar customer-facing role.
• Excellent verbal and written communication skills are essential for the role.
• Strong problem-solving skills with the ability to think quickly and adapt to situations.
• Familiarity with CRM systems and customer service software is highly advantageous.
• Ability to manage multiple tasks and prioritize in a dynamic work environment.
• Demonstrated patience and empathy when dealing with challenging customer situations.