Customer Service Representative 07N25

As a Customer Service Representative, you will be the first point of contact for our valued clients, handling inquiries, providing information, and resolving any issues they might have. Your role is crucial in ensuring customer satisfaction and retention. You will be tasked with managing customer relationships by providing prompt, accurate, and professional service. This position requires excellent communication skills, a friendly demeanor, and the ability to handle stressful situations calmly and effectively. As a representative of the company, you will also be expected to uphold the company's values and contribute to a positive customer experience at all times. This is a dynamic role that involves working with a variety of customers and potentially using multiple communication platforms.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat services.
• Maintain strong knowledge of company products to assist customers effectively.
• Resolve customer complaints by providing suitable solutions in a timely manner.
• Document and update customer records based on interactions for future reference.
• Follow communication procedures, guidelines, and policies consistently.
• Direct unresolved issues to the next level of support for resolution.
• Develop and maintain an up-to-date knowledge of the company’s products and services.
• Meet or exceed monthly and quarterly performance goals for service standards.
• Collaborate with team members to enhance customer satisfaction and experience.
• Offer additional support and troubleshooting for advanced or technical issues.
• Provide feedback to management on customer needs, problems, interests, and potential new products and services.
• Keep records of customer interactions, transactions, comments, and complaints.

Requirements

• High school diploma or equivalent; higher education is preferred.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is advantageous.
• Customer orientation and the ability to adapt/respond to different types of personalities.
• Excellent communication and presentation skills are essential.
• Ability to multitask, prioritize, and manage time effectively in a busy environment.