Customer Service Officer For UAE Nationals Only

Customer Service Officer

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About The Role

What you need to know:

• Group individual tasks into broad responsibility areas that are easy to understand by job seekers. Ensure you include responsibilities/duties unique to the organization that help candidates differentiate this role from a similar role in other organizations.
• Emphasize details about day-to-day work and provide one or two very tangible examples of work (specific projects, stakeholders, or activities).
• Consider highlighting potentially challenging aspects of the job, organization, or industry. This helps candidate evaluate the job opening and apply only if genuinely interested.
  
  

Minimum Qualifications/Education/Experience/knowledge

What we’re looking for:

Qualifications & Education

High School Diploma or GED. Some college preferred.

Experience

• Experience in general Insurance operations.
  
  

Training

• Completion of assigned trainings through Talent Connection within the time frame ensuring all operations are conducted within AIGs scope of business.
• Completion of trainings assigned by the line manager.
  
  

Knowledge

• Strong PC skills and using multiple programs simultaneously.
• Ability to multitask.
• Effective communication skills (written, verbal and active listening).
• Demonstrate effective organizational, time management and prioritization skills.
• Demonstrate on a consistent basis follow through skills.
• Ability to adapt to change to meet the needs of the clients and department.
• Ability to work independently and in a team environment.
  
  

Job Accountabilities

Perform Client Policy Servicing activities supporting business, distribution and other internal support functions in line with departments standard operating procedure. Provide exceptional customer service not only to policyholders, brokers, intermediaries but also to internal AIG functions. Diligently handle business requests, validate the accuracy of data and update the required information for successful booking process using the various booking platforms and productivity tools. Generating policyholder documentation, including schedules, renewal invitations and related business operations activities Maintaining accurate records, retrieving, filing and archiving correspondence as per company guidelines Communicating with customers to provide further additional information regarding products or services. Following up with the external or internal stakeholders to ensure that their requests are accurately processed, and issues are appropriately addressed. Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole; Process UAT when it is required, work effectively with multiple internal departments & teams to complete the projects. Provide back-up support to other team members. Ensuring broker records for KYC and onboarding of AG as a vendor in customer accounts are effectively managed.

General/Quality

Achieve target of 97% of Operation tasks and responsibilities Ensure processing turnaround time for policy application/transaction processing, submission(s) tracking is adhered to, and SLA are met

Communication and Working Relationships

Internal AIG employees across all departments to meet daily operational requirements

External AIG insured (policyholders, brokers and client companies) for policy servicing Potential customers for sale of AIG products

Key Competencies

Ability to prioritize & manage workload. Self-starter Service oriented approach & positive attitude towards excellent customer service. Ability to multi-task between different product lines and fixed activities. Highly efficient in a busy/ high volume environment Ability to work under pressure, work independently as well as collaboratively. Time management and prioritization skills to be able to manage workload and meet the required deadlines, targets and SLA requirements. Must be accurate, detail-oriented, and able to complete work on schedule Excellent Interpersonal skills, people management skills and ability to engage training attendees and stakeholders various levels of organization. Considers teamwork and collaboration as well as being detail oriented.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area

OP - Operations

American Home Assurance Company

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