Customer Service Executive- UAEN Only

Job Purpose

JOB DESCRIPTION

First point of Contact for the customer at Sales Office.

• To assist the Business in Customer Service-related Tasks.
• Follow up on the pending Business Cases/ complaints with respective departments
• To input data in the system within minimum time and without any error for disbursal
• Job Content (List Deliverables, Performance Measures and Main Tasks)
• Timely response to the requests placed by business
• Provide a correspondence service and presentation support to ensure timely and efficient communication and action.
• Reduced TAT/ appropriate response
• Leads received for call center, referrals- follow up cases till closure.
• Daily Sales Report
  
  

• Possess knowledge of computer skills and understanding of process
• Able to interpret the problems and direct it to concern for appropriate action
• Managerial & Leadership Time management
• Interpret the instructions given by Business and put them in action
  
  

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees