Customer Service Executive -Freight & Logistics 26F26

As a Customer Service Executive in the Freight & Logistics sector, you will serve as the crucial link between our clients and our logistics operations. In this dynamic environment, your primary role will be to ensure that clients receive exceptional service at every point of contact, maintaining a seamless flow of information and processes. Your strong communication and organizational skills will be vital in coordinating logistics activities, addressing client inquiries and resolving any issues that may arise. Join our team to be a part of a fast-paced, evolving industry where you can enhance customer satisfaction and contribute to a smooth logistical experience.

Responsibilities

• Manage and address customer inquiries promptly through phone, email, or chat service.
• Coordinate with logistics teams to ensure timely and accurate freight deliveries.
• Provide clients with regular updates and information about their shipments' statuses.
• Resolve service issues by coordinating with relevant departments and stakeholders.
• Maintain detailed and accurate records of customer interactions and transactions.
• Evaluate and improve customer satisfaction levels by developing better service strategies.
• Generate and analyze reports on service performance and suggest improvements.
• Work collaboratively with team members to ensure seamless service delivery.
• Educate clients on service offerings and best practices for logistics handling.
• Identify potential business opportunities and refer them to the sales team.
• Ensure compliance with international and domestic freight regulations and standards.
• Assist in the preparation of logistics proposals and presentations when necessary.

Requirements

• Bachelor's degree in Business Administration, Logistics, or a related field preferred.
• Minimum of two years experience in customer service within the logistics industry.
• Proficient in Microsoft Office Suite and logistics management software systems.
• Excellent communication skills with an emphasis on active listening and empathy.
• Strong problem-solving skills with the ability to handle stressful situations calmly.
• Ability to multitask effectively and prioritize workloads in a fast-paced setting.
• Familiarity with international and domestic freight and logistics procedures.