Customer Service Executive -Freight & Logistics (225-916)

A Customer Service Executive in the Freight & Logistics sector plays a crucial role in ensuring the smooth operation of logistics processes and maintaining high levels of customer satisfaction. This position requires overseeing the logistics chain, coordinating with clients and team members, and resolving any issues that may arise. The ideal candidate will possess excellent communication skills, an understanding of freight and logistics operations, and the ability to manage several tasks simultaneously. They must also be adept at using various logistics software and be proficient in delivering top-notch customer service. This role is essential for the seamless transportation and delivery of goods, assisting in the growth and efficiency of the logistics network.

Responsibilities

• Assist clients with inquiries related to freight and logistics services.
• Coordinate the booking and scheduling of freight shipments accurately.
• Monitor shipments to ensure they meet customer delivery expectations.
• Resolve any issues or discrepancies during the shipping process promptly.
• Communicate effectively with clients regarding their shipment status.
• Collaborate with the logistics team to enhance service delivery.
• Prepare accurate reports on shipping activities and customer interactions.
• Ensure compliance with shipping regulations and company policies.
• Handle customer feedback and implement improvements to service procedures.
• Maintain strong relationships with existing and new clients.
• Track shipping metrics and identify areas for operational improvements.
• Train new team members in customer service protocols and logistics processes.

Requirements

• Diploma or degree in logistics, business administration, or a related field.
• Proven experience in customer service within the freight industry.
• Exceptional communication and interpersonal skills are essential.
• Proficient in logistics software and customer relationship management tools.
• Ability to multitask and manage time efficiently under pressure.
• Strong problem-solving skills and attention to detail are necessary.
• Willingness to work flexible hours to meet customer needs.