Customer Service Executive -Freight & Logistics (225-1016)

The Customer Service Executive for Freight & Logistics plays a pivotal role in ensuring that clients receive unparalleled service from the organization. This position is essential for maintaining strong relationships with clients by handling their queries and concerns with precision and efficiency. In the dynamic field of freight and logistics, the role requires a comprehensive understanding of transportation, supply chain management, and continual communication with all stakeholders. The ideal candidate will be proactive in problem-solving, proficient in logistics software, and adept at maintaining service records. This job demands patience, excellent communication skills, and the ability to manage multiple tasks simultaneously. Working closely with fellow team members and other departments, the Customer Service Executive ensures successful operations and client satisfaction.

Responsibilities

• Coordinate with clients to understand their freight forwarding requirements and ensure proper action.
• Handle incoming inquiries and provide valuable assistance to enhance customer experience.
• Monitor shipments to ensure timely delivery and resolve any logistics issues that arise.
• Maintain comprehensive records of customer interactions and transactions efficiently.
• Collaborate with internal teams to ensure seamless service delivery and report daily activities.
• Communicate quickly and clearly with customers regarding their shipment status and issues.
• Conduct follow-up checks with clients post-delivery to confirm satisfaction with services provided.
• Ensure all customer requests and complaints are managed promptly and effectively.
• Develop personalized solutions to meet the unique needs and expectations of clients.
• Stay updated on industry trends, regulations, and developments related to freight logistics.
• Conduct regular customer feedback analysis to improve service quality and satisfaction.

Requirements

• Bachelor's degree in logistics, business administration, or equivalent industry experience.
• Minimum of three years' experience in customer service within the logistics sector.
• Proficiency in logistics management software and customer relationship management tools.
• Demonstrated ability to handle difficult situations with tact and professionalism.
• Outstanding verbal and written communication skills for clear interaction with clients.
• Strong problem-solving skills to address and resolve service-related issues effectively.
• Ability to manage time efficiently and prioritize tasks under pressure.