Customer Service Executive Air Export

Job Description

• Customer Service: Handle customer inquiries, concerns, and shipment-related requests professionally.
• Customer Communication: Communicate carrier updates, operational changes, and regulatory requirements effectively.
• End-to-End Coordination: Manage air export shipments from booking to final delivery, ensuring smooth operations.
• AWB Preparation: Prepare and execute Air Waybills (AWB) using the Calogi system accurately.
• Record Keeping: Maintain daily shipment records, customer details, and shipment statuses in system.
• Shipment Updates: Keep customers informed of shipment progress and promptly address their concerns.
• Airline Coordination: Liaise with airlines to monitor flight schedules and ensure timely shipment departures and arrivals.
• Customer Relationship Management: Build and maintain strong customer relationships through regular communication and quality service.
  
  

Job Details

Role Level: Executive-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.fastlogisticscargo.com Job Function: Customer Service Company Industry/

Sector: Other

What We Offer

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