Customer Service Executive (225-927)

As a Customer Service Executive, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are addressed and their expectations are not only met but exceeded. Your role is critical in establishing and maintaining positive customer relationships, which involves handling customer queries, providing information about our products and services, and ensuring that customers have a positive experience at every interaction. You will work closely with other departments to resolve customer issues promptly and efficiently, contributing to overall customer satisfaction and loyalty. Your ability to communicate effectively, demonstrate empathy, and show patience will make a significant difference in a customer's journey with our company.

Responsibilities

• Respond to customer inquiries swiftly via phone, email, and social media channels.
• Resolve customer complaints with a professional demeanor and constructive approach.
• Identify and assess customers’ needs to achieve satisfaction and build loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Work closely with team members and share feedback to enhance service delivery.
• Follow communication procedures, guidelines, and policies at all times.
• Take the extra mile to engage customers and handle challenges effectively.
• Manage large amounts of incoming calls and document important information.
• Keep records of customer interactions, process customer accounts, and file documents.
• Ensure customer inquiries and issues are resolved promptly and efficiently.
• Collaborate with other departments to facilitate the resolution of customer issues.
• Stay informed of product details to provide customers with updated information.

Requirements

• Proven experience in a customer service or related introductory role is preferred.
• Strong communication skills, both verbal and written, are essential.
• Demonstrated ability to manage and prioritize multiple tasks efficiently.
• Familiarity with customer service software, databases, and tools is advantageous.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Flexibility to work various shifts, including evenings and weekends.
• High school diploma or equivalent; a bachelor’s degree is a plus.