Customer Service Cum Call Center Executive

We are seeking an enthusiastic and dedicated Female Customer Service Cum Call Center Executive - Arabic English Speaker to join our dynamic team. This role plays a critical part in ensuring customer satisfaction by providing exceptional service and support. The ideal candidate will have excellent communication skills, a customer-centric approach, and a positive attitude. You will handle inbound and outbound calls, address customer inquiries, and provide solutions or escalate issues as needed. Being the voice of our company, you will possess the ability to build rapport and ensure a pleasant experience for our clients while maintaining professionalism at all times. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers by providing detailed information about products and services.
• Identify and assess customers’ needs to achieve satisfaction promptly and efficiently.
• Provide professional support to resolve customer complaints with appropriate solutions.
• Redirect calls and coordinate with departments to resolve complex issues.
• Maintain customer records by updating account information as needed.
• Follow communication procedures, guidelines, and policies as established by the company.
• Build sustainable relationships of trust through open and interactive communication.
• Handle customer complaints with sensitivity and escalate unresolved issues when necessary.
• Compile reports on customer feedback and trends to help improve services.
• Contribute to team efforts by achieving targeted performance metrics.
• Stay informed about industry products, services, and trends to better assist customers.

Requirements

• Bilingual - English Arabic speaker 
• Proven experience in a customer support or call center role is desirable.
• Excellent oral and written communication skills are necessary.
• Strong problem-solving skills and the ability to adapt quickly.
• Keen attention to detail with strong organizational skills required.
• Ability to manage multiple priorities effectively under pressure.
• High level of empathy and professional tact in handling difficult situations.
• Proficiency in using computer applications and call center software.
• Must be able to work flexible hours, including weekends if needed.