Customer Service Cum Call Center Executive

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Cum Call Center Executive . This role is vital in ensuring our customers receive top-notch service and support over various communication channels including phone, email, and live chat. You will be responsible for handling customer inquiries, resolving complaints, and providing product and service information with the aim of achieving high customer satisfaction. As a key representative of our company, your ability to maintain a professional demeanor and demonstrate effective problem-solving skills is critical. Join us in delivering exceptional customer experiences and contributing to the company's growth and reputation.

Responsibilities

• Answer incoming calls and respond to customer emails promptly and professionally.
• Identify and assess customers' needs to achieve satisfaction and retention.
• Provide accurate information regarding products, services, and promotions.
• Handle customer complaints, providing appropriate solutions and alternatives swiftly.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Maintain comprehensive records of customer interactions, inquiries, and actions taken.
• Manage large volumes of incoming calls and prioritize tasks efficiently.
• Collaborate with the team to improve customer service processes and procedures.
• Keep up-to-date with product knowledge to provide customers with the best solutions.
• Participate actively in regular training sessions to enhance service quality skills.
• Meet individual and team performance targets in line with company goals.
• Suggest process improvements for better service delivery and customer satisfaction.

Requirements

• Iranian Nationality
• English speaker is a must
• Proven customer service experience in a call center or related field is preferred.
• Excellent communication skills, both verbal and written, are essential.
• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to multi-task, prioritize, and manage time effectively in a dynamic environment.
• Familiarity with CRM systems and practices is highly desirable.
• A positive attitude and the ability to work well in a team setting.
• High school diploma or equivalent; additional qualifications are a plus.