Customer Service Consultant Spanish And Portuguese Speakers

Job Purpose

Part of the Emirates Group, Arabian Adventures is far more than an award-winning provider of desert safaris in Dubai. Were equipped to provide a wide range of exclusive tailor-made services - from planning, contracting hotel space, transfers, arrivals and in-resort assistance, to organising excursions and safaris and managing events.

As a Customer Service Consultant you will provide a tour guide, airport or hotel representation service to clients, maintaining high levels of customer service and promoting products to maximise revenue generation opportunities.

In This Role You Will

• Conduct scheduled or ad-hoc guided tours covering historical sites and sites of tourist interest across the UAE, delivering information on the culture, traditions and customs of the region.
• Lead incentive and familiarisation trips according to the specified programme set for the clients and ensure the programme runs smoothly according to the pre-arranged itinerary.
• Co-ordinate tourist attraction entry payments for clients, ensuring payment is collected in a timely manner and that it is submitted to head office in line with standard operating procedures. Collate documentation (i.e. welcome packs, file cards etc.) prior to a customer arrival in-resort ensuring that all relevant information is available for them to plan their stay.
• Organise and deliver welcome meetings/presentations (within 24 hours of a customers arrival) ensuring comprehensive coverage of the UAE culture and heritage, hotel/resort facilities and products.
• Actively promote tours and safaris and secure customer interest in product offerings to achieve pre-defined sales targets and contribute to revenue budget.
• Compile and submit all sales (cash and credit cards) to head office as per unit schedule and ensure that all sales are accounted for through accurate submission of sales reports.
• Conduct daily visits to specified hotels to meet customers and to answer queries.
• Ensure that all formalities such as flight re-confirmation and return transfers to the airport are booked by the relevant eams and convey this information to customers in a timely manner. Plan, co-ordinate and prepare all pre-arrival documentation (i.e. name boards, visas/documents, welcome packs etc.) and ensure that customers are met and assisted in a timely and professional manner.
• Monitor flight information screens to establish flight arrival/departure times and assign staff to meet customers and escort them to the desk.
• Brief customers on the content of the welcome pack and ensure they are met at the respective luggage belt, if required assist them with issues related to lost/damaged baggage.
• Retrieve information from the company systems and passenger lists and prepare a report of incoming bookings to enable the incoming shift leader to plan manpower and equipment resources.
• Liaise with the transport team and rent-a-car companies with regards to hotel transfers and ensure that customers are escorted to their respective transport.
  
  

• DTCM licence an advantage
• Valid UAE driving license or an international license that can be converted
• Experience in customer services roles in the travel/tourism industry
• Sound knowledge of the UAE would be an advantage
• Ability to thrive in a team environment
• Resilient and flexible approach with the ability to respond to customer and company needs
• Other languages besides English: Fluency in Spanish and Portuguese