Customer Service Associate 13F25

The Customer Service Associate is a vital part of our customer experience team and plays a crucial role in ensuring customer satisfaction. This position requires an individual with excellent communication skills, a strong sense of empathy, and the ability to resolve issues effectively. The successful candidate will be an enthusiastic team player who is eager to assist customers with inquiries, resolve complaints, and offer accurate information about products and services. The ideal candidate will possess a positive attitude, strong problem-solving abilities, and a commitment to providing exceptional service to our valued customers. If you love interacting with people and are passionate about delivering an outstanding customer experience, we invite you to join our team.

Responsibilities

• Respond promptly to customer inquiries through various communication channels.
• Provide accurate, valid, and complete information to customers using the right methods.
• Manage and resolve customer complaints with a focus on finding effective solutions.
• Identify and assess customers’ needs to achieve satisfaction and loyalty.
• Build sustainable relationships of trust through open and interactive communication.
• Process customer accounts and file documents efficiently and accurately.
• Follow up on customer interactions and ensure resolution of all issues.
• Maintain a high level of professionalism with customers and work to establish a positive rapport.
• Keep records of customer interactions, comments, and complaints systematically.
• Stay updated with product information, processes, and company policies to provide accurate assistance.
• Collaborate with team members to improve customer service processes and strategies.
• Meet personal and team customer service targets and response time metrics.

Requirements

• Proven customer support experience or experience as a client service representative.
• Excellent communication and presentation skills with attention to detail.
• Strong ability to multitask, prioritize, and manage time effectively.
• Customer orientation and ability to adapt/respond to different types of characters.
• Familiarity with CRM systems and practices is an advantage.
• High school diploma or equivalent; college degree preferred.
• Ability to work independently and as part of a fast-paced team.