Customer Service Associate 09D25

We are seeking a dedicated and enthusiastic Customer Service Associate to join our dynamic team. As a Customer Service Associate, you will be the face of our company, responsible for ensuring exceptional service and providing assistance to our valued customers. You will play a crucial role in resolving issues, answering customer queries, and enhancing customer satisfaction. You will need excellent communication and problem-solving skills, as well as the ability to handle a high volume of inquiries efficiently. This role requires a patient and empathetic demeanor to address diverse customer issues effectively while maintaining a positive company image. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer care, we would love to hear from you!

Responsibilities

• Respond promptly and courteously to customer inquiries in various channels.
• Resolve product or service issues by clarifying customer complaints.
• Prepare product or service reports by collecting and analyzing customer information.
• Build sustainable relationships and trust with customer accounts through open communication.
• Offer accurate, valid, and complete information by using the right methods and tools.
• Meet personal and customer service team sales targets and call handling quotas.
• Follow communication procedures, guidelines, and policies established by the company.
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain a positive and empathetic attitude toward customers at all times.
• Keep records of customer interactions, transactions, and feedback.
• Stay updated on product knowledge and service changes to assist customers effectively.
• Collaborate with other departments to resolve complex issues and improve processes.

Requirements

• High school diploma or equivalent; a bachelor's degree is a plus.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening capabilities.
• Familiarity with CRM systems and practices to enhance service delivery.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills, with keen attention to detail.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.