Customer Service Agent

Job Title

Customer Service Agent

Location

Dubai, UAE

A leading adventure and leisure organization offering high-quality, adrenaline-focused attractions and family-friendly experiences. The company is known for delivering memorable activities supported by strong safety standards, certified staff, and exceptional guest service. Operations include adventure rides, outdoor recreational areas, and activity zones designed for guests of all ages.

The Customer Service Agent will serve as the primary point of contact for guests visiting the attraction sites. You will support guests throughout their entire experience — from check-in to post-activity assistance — while ensuring safety, smooth operations, and top-tier customer service. This role requires strong communication skills, attention to detail, and the ability to work in a dynamic, fast-paced environment.

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  Greet guests warmly at entry points, check-in counters, and activity registration desks.

  
  


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  Assist with the booking and check-in process, including verifying guest eligibility requirements.

  
  


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  Deliver clear and friendly safety instructions before activities begin.

  
  


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  Manage guest flow to ensure an organized and timely experience.

  
  


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  Address inquiries regarding bookings, policies, schedules, and activity requirements.

  
  


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  Support guests with equipment, safety gear, and preparation steps when needed.

  
  


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  Record guest information accurately and assist in managing digital systems for bookings and media packages.

  
  


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  Work closely with operations teams to coordinate timing, resolve issues, and maintain smooth activity flow.

  
  


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  Handle guest complaints diplomatically, offering solutions or escalation when required.

  
  


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  Promote additional services, add-ons, or merchandise.

  
  


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  Participate in safety protocols, reporting procedures, and emergency responses.

  
  


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  Assist in delivering post-activity media (photos, videos) and follow-up support.

  
  

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  High school diploma or equivalent; additional education is an advantage.

  
  


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  Prior experience in customer service, hospitality, tourism, or recreation is preferred.

  
  


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  Strong communication and interpersonal skills with a guest-focused mindset.

  
  


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  Ability to multitask and remain calm in busy or high-pressure situations.

  
  


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  Comfortable working with booking systems and digital platforms.

  
  


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  Physically able to stand for long periods and support light activity-related tasks.

  
  


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  Fluent in English; additional languages are an asset.