Customer Service Agent

Sunwest Global General Trading is looking for a highly motivated and customer-oriented Customer Service Agent to join our Sales Department. The ideal candidate will play a key role in assisting customers with inquiries, package details, and sales support via phone and email.

Responsibilities:

• Handle inbound and outbound calls related to sales.
• Respond to customer inquiries via email and phone in a timely and professional manner
• Provide detailed information on packages, pricing, and booking processes
• Assist customers with booking, changes, or cancellations of packages
• Follow up with customers to ensure satisfaction and resolve any issues
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal teams for up-to-date offers and promotions

Requirements:

• Proven experience in customer service, preferably in the bank.
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively
• Proficient in Microsoft Office and basic CRM tools
• Friendly, patient, and problem-solving attitude
• Fluency in English is required; knowledge of additional languages is a plus