Customer Service Agent 25N25

We are seeking a dedicated and personable Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. Your primary responsibilities will involve handling inquiries, complaints, and processing orders promptly and efficiently. The successful candidate will have strong communication skills, a customer-centric mentality, and the ability to multitask in a fast-paced environment. As a Customer Service Agent, you will be instrumental in maintaining customer satisfaction and helping to drive our company’s reputation forward. If you are a problem solver with a passion for helping others, we encourage you to apply.

Responsibilities

• Respond to customer inquiries via phone, email, and chat promptly.
• Resolve customer complaints and issues with a positive attitude and efficiency.
• Provide accurate product and service information to customers when requested.
• Process customer orders and ensure timely and correct delivery of goods.
• Maintain customer records by updating account information regularly.
• Work closely with other departments to resolve challenging issues collaboratively.
• Identify and escalate priority issues to the appropriate internal team members.
• Follow-up on customer interactions to provide a resolution and ensure satisfaction.
• Achieve targeted service levels and customer satisfaction goals consistently.
• Gather and report customer feedback to management for continuous improvement.
• Utilize CRM software to document and manage customer interactions effectively.
• Maintain a professional and courteous demeanor with all customer interactions.

Requirements

• High school diploma or equivalent required; additional education is preferred.
• Minimum of 1-2 years of experience in a customer service role.
• Excellent communication skills, both verbal and written, are mandatory.
• Proven problem-solving skills with a strong sense of urgency and professionalism.
• Ability to multitask, prioritize, and manage time effectively in a busy environment.
• Proficient in using customer relationship management software and MS Office Suite.
• Willingness to work flexible hours, including evenings and weekends, as needed.