Customer Service Agent (225-1008)

As a Customer Service Agent, you will be the primary point of contact for our valued clients. This role requires a proactive, communicative, and empathetic approach to address customer queries and resolve issues. You will work collaboratively with other departments to ensure customer satisfaction and efficient service delivery. Your patience and ability to communicate effectively with customers will be key in creating positive experiences. By developing a deep understanding of our products and services, you will be able to support customers effectively and contribute to continuous improvement efforts. This role offers opportunities for career growth and skill enhancement within a dynamic work environment.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat platforms.
• Identify and assess customers' needs to achieve satisfaction effectively.
• Resolve product or service issues by clarifying the customer's complaint.
• Coordinate with team members to ensure timely and accurate delivery of services.
• Maintain detailed records of customer interactions and transactions.
• Follow communication procedures and guidelines to provide consistent service.
• Manage customer accounts and process orders, forms, and applications.
• Inform customers of special promotions and new products and services.
• Provide feedback on the efficiency of the customer service process.
• Escalate unresolved issues to the appropriate internal teams for resolution.
• Stay updated on product knowledge to answer questions accurately.
• Participate in training and development programs to improve skills.

Requirements

• High school diploma or equivalent; some college education is preferred.
• Proven customer support experience or experience in a related field.
• Strong phone contact handling skills and active listening abilities.
• Excellent communication and presentation skills are essential.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with CRM systems and practices is advantageous.
• Customer orientation and ability to adapt and respond to different characters.