Customer Relationship Officer - Dubai Region UAE National Only
Emirates Islamic
United Arab Emirates
16th June 2025
2506-2775-2
Job Description
Job Description
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
- Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)
- Provide end to end customer service to Priority Banking customers as per bank TAT’s
- Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
- Inform customers of delays, if any, for their requests raised with the bank.
- Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Coordination with relevant departments for processing within TAT’s
- Address customer complaints & provide First Contact Resolution where ever possible
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
- Follow-up with customer post complaint resolution ensuring customer experience
- Ensure closure of complaints within defined TAT for the assigned customers
- High School /Diploma Degree in relevant field
- Relevant experience in related/similar job (over 2-10 years)
- UAE National with Family Book
- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees
EIB
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.
Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
Job Details
| Role Level: | Entry-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.emiratesislamic.ae | Job Function: | Customer Service |
| Company Industry/ Sector: |
Banking | ||
What We Offer
About the Company
Emirates Islamic (DFM: EIB), part of Emirates NBD Group, is a leading Islamic financial institution in the U.A.E. Established in 2004 as Emirates Islamic Bank, the bank has established itself as a major player in the highly competitive financial services sector in the U.A.E. Emirates Islamic offers a comprehensive range of Shari’a-compliant products and services across the Personal, Business and Corporate banking spectrum with a network of 40 branches and 221 ATMs/CDMs across the U.A.E. In the fast-growing area of online and mobile banking, the bank is an innovator, being the first Islamic bank in the U.A.E. to launch a mobile banking app and offer Apple Pay, as well as being the first Islamic bank in the world to launch Chat Banking services for customers via WhatsApp. Emirates Islamic has consistently received local and international awards, in recognition of its strong record of performance and innovation in banking. Emirates Islamic was recognized as ‘Best Overall Islamic Bank’ and ‘Most Innovative Islamic Bank’ at the Islamic Finance News Awards 2024. The Bank was also named the ‘Most Innovative Islamic Bank’ at the prestigious Euromoney Islamic Finance Awards 2024. As part of its commitment to the U.A.E. community, the Emirates Islamic Charity Fund provides financial aid to those in need, with a focus on food, shelter, health, education and social welfare contributions. Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.
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