Customer Relationship Manager 28N25

As a Customer Relationship Manager (CRM) at 28N25, you will be at the forefront of our efforts to build and maintain strong, sustainable relationships with our valued customers. Your role will be pivotal in ensuring customer satisfaction, loyalty, and engagement by being the primary point of contact between the organization and its clients. This position requires an individual who is proactive, detail-oriented, and possesses excellent communication skills to understand the needs and expectations of our customers. You will be responsible for developing strategies to foster a healthy relationship with clients, addressing their concerns, and working collaboratively with internal teams to ensure that their needs are met promptly and efficiently. If you are a dynamic individual who excels at problem-solving and enjoys cultivating long-lasting partnerships, then 28N25 is the right place for you to make a significant impact.

Responsibilities

• Develop and implement customer relationship management strategies and plans.
• Serve as the primary point of contact for addressing customer inquiries and issues.
• Coordinate with internal teams to ensure timely and effective solutions for customer needs.
• Regularly meet with customers to gauge satisfaction and address any ongoing concerns.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Design and execute customer retention campaigns to enhance loyalty and engagement.
• Maintain detailed records of customer interactions and transactions in CRM systems.
• Prepare reports and presentations for management on customer relationship activities.
• Identify opportunities for expanding services and products offered to existing customers.
• Collaborate with the sales and marketing team to align efforts and maximize impact.
• Stay updated on industry trends to anticipate and respond to customer needs effectively.
• Conduct training sessions for team members on customer relationship best practices.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience as a Customer Relationship Manager or a similar role.
• Excellent communication and interpersonal skills to engage with diverse clients.
• Strong problem-solving abilities and attention to detail in every task.
• Proficiency in CRM software and Microsoft Office Suite is necessary.
• Ability to multitask and thrive in a fast-paced, dynamic environment.
• Customer-centric attitude with a commitment to delivering outstanding service.