Customer Relationship Executive

About Us

Udrive is the pioneering car-sharing company in the Middle East. We offer a flexible and innovative service, allowing users to rent vehicles on a short-term basis through our convenient Smartphone App. Licensed by Dubai’s RTA, our service is designed to meet the growing demand for cars, tackle rising energy costs, and alleviate the challenges of limited parking—while reducing the environmental impact of private vehicle ownership. Our mission is to make mobility more accessible, efficient, and sustainable for everyone.

Job Summary

The Billing & Customer Relationship Executive (CRE) plays a key role in managing Udrive’s long-term rental accounts. This role is responsible for overseeing billing operations, coordinating vehicle handovers, and serving as the primary liaison for clients. The CRE ensures accurate invoicing, timely collections, and smooth customer communication, while also supporting operational coordination and process improvements to enhance overall service efficiency.

Key Responsibilities

• Account Management Oversee end-to-end invoicing for long-term rental customers, including generating and distributing monthly invoices, following up on pending payments, and reconciling received payments with outstanding balances. Monitor customer accounts for dues related to fines, Salik, fuel, and other operational charges. Maintain accurate and updated documentation for each customer and their assigned vehicles. Track billing cycles and proactively notify customers of due dates, charges, and available payment options.
• Vehicle Handover & Replacement Coordinate vehicle handovers and replacements, ensuring all outstanding dues are cleared before release. Liaise with Finance and Operations teams to confirm account clearance before assigning new vehicles.
• Operations Coordination Collaborate with the Operations team to schedule timely vehicle deliveries, pickups, and replacements. Ensure all vehicle handovers include complete pre- and post-use inspection documentation, along with signed acknowledgment of condition and terms by the customer.
• Customer Communication Serve as the primary point of contact for long-term rental clients. Handle inquiries, feedback, and complaints with professionalism and a solution-oriented approach. Educate customers on company policies, billing structures, and appropriate vehicle usage guidelines.
• Issue Resolution Proactively identify and resolve billing, service, or vehicle-related issues. Escalate complex concerns to relevant departments when needed and ensure consistent follow-up until full resolution.
• Reporting & Analysis Maintain dashboards to track active trips, vehicle utilization, and overall customer account status. Reconcile trip data with billing and operational logs. Prepare monthly and quarterly reports covering customer dues, payment status, key operational KPIs, and customer trends or growth metrics.
• Process Improvement Gather insights from customer interactions to support service improvements. Recommend enhancements to billing communication, internal coordination, and customer experience processes.
  
  

• Graduate of Business Administration, Office Management, or a related field.
• Preferably with experience in billing, collections, or similar administrative roles.
• Strong communication skills in English (additional languages are a plus).
• Excellent time management skills and highly organized in handling multiple accounts.
• Proactive, detail-oriented, and comfortable working cross-functionally.