Customer Relations Executive (225-927)

The Customer Relations Executive plays a crucial role in representing the company to its clients and ensuring satisfaction at every stage. This position involves managing customer relationships with professionalism and a high level of service delivery. You will serve as the primary point of contact for customers, handling inquiries, resolving customer issues, and providing information about products and services. Your goal will be to foster long-term relationships by understanding client needs and ensuring they receive the highest quality of service. You will work with various departments to ensure customer feedback is incorporated into service enhancements, and you will use customer insights to drive relationship-building strategies. This is a dynamic role that requires excellent communication skills, patience, and a proactive approach to problem-solving.

Responsibilities

• Engage with customers to understand and address their needs effectively and efficiently.
• Manage incoming inquiries and ensure timely responses to maintain customer satisfaction.
• Maintain detailed records of customer interactions and transactions for quality assurance.
• Collaborate with internal teams to improve overall customer service and satisfaction.
• Follow up on customer interactions to ensure issues have been resolved satisfactorily.
• Provide accurate, valid, and complete information by using the right systems and processes.
• Develop and implement customer service policies, procedures, and standards.
• Identify and escalate priority issues that require substantial attention or assistance.
• Keep up to date with product information and market trends to provide informed advice.
• Analyze customer feedback to improve processes and customer experience strategies.
• Assist in developing consistent communications and follow-up processes.
• Generate sales leads by building strong, long-lasting client relationships.

Requirements

• Bachelor's degree in business administration, marketing, or a related field.
• Minimum of two years of experience in customer relations or similar roles.
• Exceptional interpersonal, communication, and negotiation skills are required.
• Proven ability to provide high levels of customer service and satisfaction.
• Strong problem-solving skills with a track record of conflict resolution.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Proficiency in customer relationship management (CRM) software and tools.