Customer Order Management Representative

About the role

Overseas Distribution Company (ODC) has one ambition: to be the best distributor in Duty Free & Travel Retail. That ambition is delivered operationally — through our SCOM x Customs department, which owns every administrative and ERP-based step in our inbound and outbound logistics flow.

To support the continued growth of our Antwerp operations, we are looking for a Customer Order Management Representative based in our Dubai office (Jebel Ali Free Zone), 100% dedicated to Antwerp / EU order operations. You will work closely with our Antwerp x Dubai coordination team to keep order flows accurate, on time, and reliable — freeing our coordinators to focus on service quality and proactive key-account support.

This is a hands-on, detail-driven role for someone who takes ownership of getting customer orders right, end to end.

Key responsibilities

• Manage end-to-end customer order processing for our EU / Antwerp operations — order entry, tracking, and delivery coordination (A–Z).
• Follow up on order entry and monitor order flows daily, including work supported by our order-tracking tooling (e.g. Ordereye).
• Maintain accurate, complete records in our ERP system (Microsoft Business Central) for orders and related documentation.
• Liaise with warehouse teams and ODC logistics partners to ensure timely, cost-effective outbound shipments.
• Collaborate with sales, procurement, and warehouse colleagues to align order fulfilment with supply and demand.
• Actively strengthen quality in weaker areas — most notably outbound order entry — by applying consistent checks and safeguards to reduce recurring errors.
• Provide reliable back-up coverage for the Antwerp order desk during peak periods and colleague absences.
• Monitor and report on key performance indicators such as order accuracy and delivery timelines.

The profile of our ideal candidate

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field — or equivalent relevant experience.
• 3+ years of experience in customer order management, order processing, order fulfilment, or a comparable customer-service / logistics support role.
• Exposure to international import/export processes.
• GTR (Global Travel Retail) or duty-free experience is a strong plus.
• Proficiency in Microsoft Dynamics Navision and Microsoft Business Central, and the Microsoft Office Suite.
• Familiarity with order follow-up / monitoring tools (e.g. Ordereye) is a plus.
• Excellent organizational, communication, and problem-solving skills, with a sharp eye for accuracy and detail.
• Fluent in English; additional European languages are an asset.
• Comfortable serving European operations from a Dubai base and working cross-functionally across teams and time zones.
• Familiarity with working in an EU based company is a plus.
• Able to manage multiple priorities in a fast-paced environment.

What do we offer?

• A full-time position (Monday to Friday)
• A workplace at Jafza One Tower B (Office 2410), Jebel Ali Free Zone, Dubai.
• The opportunity to work in a financially stable and global business environment.
• Regular interaction with international contacts.
• A competitive compensation package
• A great team culture within an ambitious, fast-growing company that values talent and excellence.

About Overseas

Overseas is a highly ambitious organization striving to be the leader in our industry. To achieve this, we seek top talents who are ready to grow with us. Are you ready to take on this exciting challenge and showcase your talents? Take the next step in your career — join us in Dubai and be part of something extraordinary!