Customer Interface Lead

Job Description

Position Summary:

As a Customer Interface Lead within Emerson’s Measurement Solutions business, you will play a key role in ensuring successful delivery of complex projects by serving as the primary connection between customers and internal project teams. Based in Dubai and supporting projects across the Middle East and Africa region, this role works closely with project management, operations, logistics, and global centers of excellence to drive timely execution, strong customer engagement, and consistent project outcomes—particularly within strategic accounts.

In This Role, Your Responsibilities Will Be:

• Serve as the primary point of contact for customers on all project‑related matters, ensuring clear communication and alignment throughout the project lifecycle.
• Partner closely with Project Managers, operations, logistics, and global execution teams to support successful project delivery.
• Coordinate with customers to ensure timely review and approval of project documentation, supporting adherence to project schedules.
• Address customer concerns proactively, collaborating with internal stakeholders to identify solutions and manage expectations.
• Facilitate communication on both technical and commercial topics between customers and internal teams.
• Provide coordination and functional leadership to cross‑regional, multi‑disciplinary project teams, including teams based in global centers of excellence.
• Support preparation and review of project documentation such as inspection and test plans, functional design specifications, factory acceptance testing procedures, and operating manuals.
• Contribute to project planning and scheduling activities, monitor progress, and support corrective actions where required.
• Represent Emerson in customer meetings, document key decisions, manage RFIs, and support on‑site clarifications and escalation handling during execution and pre‑commissioning phases.
• Ensure adherence to Emerson trade compliance, health, safety, and environmental policies in all project activities.
• Adhere to Health, Safety & Environment policies as laid by the organization.
  
  

Who You Are:

You act with a strong sense of ownership and follow through on commitments to achieve results. You build trust with customers by understanding their needs and responding thoughtfully and effectively. You plan work carefully, align priorities across teams, and adjust plans when circumstances change. You collaborate openly with diverse stakeholders, navigate differing viewpoints constructively, and address challenges with a solution‑focused mindset.

For This Role, You Will Need:

• Have bachelor’s degree in Instrumentation, Mechanical Engineering or equivalent
• Have 8-10 years of experience supporting project execution or project management activities within complex, engineered solutions environments.
• Ability to engage confidently with customers and internal stakeholders on technical and commercial topics.
• Strong communication, organization, and coordination skills in a multi‑stakeholder, multicultural environment.
• Comfort working with common business and project management tools.
  
  

Preferred Qualifications That Set You Apart:

• Experience supporting metering systems, analyzers, or measurement solutions in industrial or energy sectors.
• Exposure to major end‑user projects in the Middle East and Africa region.
• Familiarity with project documentation, testing processes, and commissioning activities.
• Project management or business qualifications such as PMP or MBA.
  
  

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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