Customer Growth Lead

Mamo is a financial technology company helping businesses in the UAE manage payments, spending, and their finances through simple, powerful financial tools.

We're looking for a commercially minded, analytical, and creative Customer Growth Lead to help the merchants using Mamo grow with us.

Your mission is to unlock growth across our existing merchant base by helping businesses discover more value in Mamo, adopt additional products, increase their usage, and build lasting relationships with us.

This is a hands-on role that combines strategy with execution. You'll spend a significant part of your day talking directly to merchants, understanding their businesses, uncovering opportunities, and helping them get more out of Mamo.

You'll use insights from customer conversations, data, and experimentation to develop and execute scalable growth strategies for different merchant segments, turning opportunities into measurable results.

What You Will Do

• Develop and execute strategies to grow our existing merchant base, identifying opportunities to increase product adoption, usage, retention, and revenue.
• Talk to merchants every day. Proactively pick up the phone, check in, ask questions, understand their challenges, uncover opportunities, and help them make better use of Mamo.
• Deeply understand our merchants based on their business needs, behaviour, product usage, and growth potential, developing relevant approaches for different segments.
• Drive product adoption and cross-selling by identifying natural connections between Mamo products and helping merchants discover solutions that add value to their businesses.
• Grow product usage by identifying opportunities to increase transaction volumes, frequency, and engagement with products merchants already use.
• Build and execute scalable growth initiatives, including targeted campaigns, automated customer journeys, product education, and proactive outreach.
• Develop retention and reactivation strategies, proactively engaging merchants showing signs of disengagement to understand what's happening and help them get back on track.
• Experiment, measure, and optimize. Form hypotheses, test different approaches, analyse results, and continuously improve what works.
• Build meaningful merchant relationships through regular, proactive engagement, using individual conversations to identify insights and opportunities that can benefit the wider merchant base.
• Collaborate across teams, particularly Product, Marketing, Sales, Finance, and Customer Experience, to remove barriers to growth and deliver coordinated initiatives.
• Champion merchant insights, using customer feedback and behavioural data to influence product improvements and uncover new growth opportunities.
• Identify referral and partnership opportunities that encourage existing merchants to become advocates for Mamo.
  
  
  

• 3+ years of experience in customer growth, account management, customer success management, business development, lifecycle marketing, or a related commercially focused role, ideally in B2B fintech, SaaS, or payments.
• Someone who genuinely enjoys talking to customers. You're curious about how businesses work, comfortable picking up the phone multiple times a day, and know how to turn conversations into meaningful opportunities.
• A strategic thinker who loves executing. You can develop a growth strategy, but you're equally comfortable making calls, launching campaigns, following up, and doing the day-to-day work to make it successful.
• A bias for proactive customer engagement. You actively seek opportunities to help merchants get more value from Mamo.
• A strong commercial mindset and a track record of driving measurable business outcomes.
• Analytical and data-driven. You can identify patterns in customer behaviour, spot opportunities, build hypotheses, and use data to inform decisions.
• An ability to think at scale. You can turn insights from individual merchant conversations into repeatable strategies, processes, and initiatives that reach hundreds or thousands of merchants.
• A strong understanding of customer behaviour and what drives product adoption, engagement, and retention.
• A curious and creative problem solver who challenges assumptions, experiments with new approaches, and finds opportunities others might miss.
• Strong organisational and project management skills, with the ability to balance daily merchant engagement with longer-term initiatives.
• Excellent communication and relationship-building skills, with the confidence to initiate conversations, ask thoughtful questions, and influence decisions.
• A solid understanding of digital products, with an interest in fintech, payments, and the challenges businesses face.
• A proactive, resourceful, and results-oriented mindset. You take ownership, move things forward, and follow through.
• Excellent written and spoken English. Arabic is a plus.