Customer Experience Manager

Job title: Customer Experience Manager

• Location: UAE (Field-based)
  
  

About The Job

As Customer Experience Manager – Autoimmune T1D within our General Medicines team, youll lead the commercial activation of Tzield across key accounts in the UAE, shaping how patients at risk of Type 1 Diabetes access life-changing treatment. Ready to get started?

Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, youll help drive meaningful outcomes in diabetes, transplant, and immunology – with the scale and urgency patients deserve. As part of our Autoimmune T1D team, youll be at the forefront of a groundbreaking mission: helping identify and protect people at risk of developing Type 1 Diabetes, and ensuring they have access to innovative treatment before the disease progresses.

About Sanofi

Were an R&D-driven, AI-powered biopharma company committed to improving peoples lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peoples lives.

Main Responsibilities

• Map, segment, and develop deep knowledge of key accounts (Centers of Excellence and autoimmune diabetes care pathway) to drive Tzield adoption and patient access
• Build and maintain strategic relationships with key stakeholders including endocrinologists, immunologists, and clinical decision-makers
• Develop and execute account activation plans that remove operational barriers to screening, referral, and treatment access
• Co-create tailored solutions with account decision-makers to enable full commercial activation and formulary inclusion
• Leverage omnichannel engagement strategies (face-to-face, digital, social media) to deliver personalized, high-impact interactions with key accounts
• Collaborate cross-functionally with Market Access and field-based teams to address account needs and ensure effective pull-through
• Gather and share field insights to inform customer segmentation, persona development, and commercial strategy
  
  

About You

• Experience: Minimum 5 years of pharmaceutical, biotech, or medical device sales experience, including in the UAE; experience in Type 1 Diabetes, specialty, or rare disease is strongly preferred
• Soft and technical skills: Excellent communication and stakeholder engagement skills; outstanding networking and negotiation capabilities; account management mindset with a solution-oriented approach; strong commercial acumen and strategic thinking; digital and analytical skills to turn data into actionable insights; agile, self-driven, and comfortable operating in complex environments
• Education: Bachelors degree in pharmacy or a medical/life sciences field
• Languages: Fluency in English is required; Arabic is a plus
  
  

Why choose us?

• Be part of a truly pioneering mission – helping protect people from developing Type 1 Diabetes with one of the most innovative treatments in autoimmune care
• Drive meaningful impact at scale in a company whose medicines reach more than 100 million people each year
• Shape the future of T1D care in the UAE, building the infrastructure and relationships that will define how patients access treatment for years to come
• Work in a digital- and AI-powered organization that values bold ideas, modern ways of working, and continuous innovation
• Stretch your career in a development-rich environment with opportunities across functions, regions, and the full product lifecycle
• Thrive in an inclusive, collaborative culture where your field insights directly influence strategy and patient outcomes
• Enjoy a well-rounded rewards package that supports your success – with top-tier healthcare, flexible working, and 14 weeks of gender-neutral parental leave
  
  

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do whats never-been-done-before. Youll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve peoples lives? Lets Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

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