Customer Development Manager - Travel Retail Middle East

Job description:

The Opportunity

This role offers the opportunity to influence strategic and commercial decision-making across the Travel Retail Middle East business. You will provide high-impact analytical support and commercial insights, enhancing performance visibility, identifying growth opportunities, and enabling data-driven actions. The role involves analysing sell-out and value market share performance, financial data, consumer insights, and retailer trends to support business performance and long-term growth.

What you get to do

Insight & Opportunity Identification

• Analyse retailer data, sell out and value market share trends, financial KPI’s and consumer insights to uncover growth opportunities and present them in an actionable format.
• Aggregate and clean data from multiple sources (internal systems, retailer reports, market panels) to ensure accuracy and consistency.
• Support commercial and strategic planning through scenario modelling, fragrance market forecasting, budgeting and predictive analytics using Excel and Power BI.
• Provide strategic recommendations based on brand and segment performance (e.g. Prestige, Niche and Lifestyle segment – and levers, Novelty, Value Offer, Core and Sets).
• Translate complex data into clear, compelling presentations for internal stakeholders and external partners using PowerPoint.
• Respond to urgent data requests, including end-of-month performance reviews, retailer scorecards, and business case support.

Performance & Planning Support

• Build and maintain monthly and quarterly dashboards tracking brand performance, category trends, retailer dynamics, and sell-through trends across TRME.
• Collaborate with cross-functional teams (marketing, commercial, finance, sell through and education) to ensure insights are embedded into commercial planning and execution.
• Prepare performance reviews and strategic updates to internal stakeholders and customers.

• Experience in commercial analysis, business intelligence, or a similar role. Experience in Travel Retail, FMCG, or Luxury sectors preferred.
• Strong understanding of commercial KPIs, sell-through dynamics, and retailer scorecards.
• Familiarity with data governance and reporting standards.
• Advanced skills Microsoft Excel
• POWER BI expertise and proficiency in building interactive dashboards, integrating multiple data sources, and visual storytelling.
• Strong PowerPoint skills crafting executive-level presentations that distil data into actionable insights.
• Analytical and detail-oriented, with a proactive mindset.
• Strong communicator, able to simplify complex data for diverse audiences.
• Collaborative and agile, comfortable working across functions and geographies.
• Strategic thinker with strong commercial acumen and problem-solving capabilities.