Cust Rel And Success Spec

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KEY EXPECTED ACHIEVEMENTS

Contract management and execution

• Monitor implementation of contracts in his/her area for customers (ex: Distributing work instructions and monitoring performance of Service Providers, Monitoring operational costs)
• Guarantee the respect of contractual commitments,
• Implement in your area the service providers performance monitoring and provide action plans up aiming to put Service Provider performances back on target.
• Enforce the qualification/ disqualification of Service Providers in the area.
  
  

• Optimize costs of operations
• Contribute in settling litigation
• Report on operation according to needs,
• Follow Operational KPI’s and improve performance of his/her team
• Develop and manage his team
• Guarantee the deployment of safety rules in his/her area.
• Guaranty implementation of ordering / reception of tires on his perimeter
• Guaranty implementation of derogation process when necessary
  
  

• Matches product/service to obvious customer needs.
• Locates and uses expertise of others to improve product/service knowledge.
• Displays knowledge of how products/services compare with those of the competition.
  
  

• Manage employees according to the leadership model
• Ensure ethical business practices are followed.
• Champion, demonstrate, and uphold our core values: Customer Centric, Respect, Integrity, Teamwork, responsible, accountable, & winning.
• Coach, train and evaluate the team’s performance on a periodic basis and ensure compliance with the working methods and if needed, bring the necessary changes for professional development.
• Analyze the Indicators report for establishing the variable remuneration criteria.
• Propose quantitative and qualitative objectives for the team.