CRM Representative

Job purpose:  

To support in expanding Car Bodyworx service business to potential fleet/ corporate customers.

Key Job Responsibilities

 •    Contact Rent a car companies, fleet customers, insurance companies and government establishments for potential service business.
•    Assist in developing customized service packages for fleet/corporate customers.
•    Contact lapsed customers and offer them special prices/packages to bring them back.
•    Promote service contract and extended warranty to retail customers.
•    Prepare and submit daily, weekly and monthly reports to service manager. Gather competitors’ pricing/ campaigns. 
•    Follow up with customer in case of any overdue payments based on request from CCD.
•    Execute CRM campaigns as per the instructions.
•    Ensure full tracking of executed campaigns.
•    Assisting the Service Manager in day-to-day coordination with other departments.
•    Liaise with various stakeholders to help create meaningful reports on Campaign Performance.
•    Handling & communicating with customers’ problems and complaints.
•    Any relevant ad-hoc duties and/or relevant special projects may be assigned by the Management.

Education Qualification, Work Experience & Skills
    
•    Excellent verbal and written English communication skills essential.
•    Strong experience with Campaign Management/Marketing Automation Platforms
•    Bachelor’s in marketing or communications are desirable.
•    2 - 3 years in administrative support activities is an advantage.
•    Skills: Interpersonal, Communication and ability to meet deadlines are essential
•    Arabic/English essential, both written and verbal
•    Proficient in Microsoft Office (Outlook, Word, Excel, and Power Point).

At Galadari Automobiles, we bring to the region some of the most prominent global brands. Combine them with our local know-how and we have a winning formula.

Having achieved great success for the Mazda Motor Corporation in the UAE for over 45 years, Galadari Automobiles Co. (GAL) is a leader in the automobile sector in the UAE with showrooms in Dubai, Abu Dhabi, Al Ain, Sharjah, Ras Al Khaimah and Fujairah. More than 500 employees through 14 facilities are providing world-class service and automotive products, ensuring high quality after-sales servicing and best customer experience.