CRM Manager

About The Job

The CRM Manager orchestrates client engagement efforts through data-driven CRM strategies and personalized clienteling programs. This role ensures the implementation of customer-centric initiatives that enhance loyalty, elevate client experiences, and support the business performance of our Store and Maison.

Job responsibilities

CRM Operations & Strategy

• Execute CRM campaigns, manage client databases, and deploy marketing automation/loyalty programs.
• Improve client conversion/retention and ensure campaign consistency with cross-functional teams.
  
  

Clienteling Management

• Design and implement personalized clienteling initiatives.
• Support boutique teams with tools, training, and performance monitoring for high-value relationships.
• Ensure seamless client experiences and continuous refinement of clienteling impact.
  
  

Data Analysis & Insight Generation

• Utilize predictive analytics, prepare performance reports, and define client segments/personas.
• Optimize client touchpoints and support business reviews with data-driven insights.
  
  

Cross-Team Coordination

• Collaborate with digital, retail, marketing, and IT teams/vendors for execution and technical robustness.
• Align CRM messaging with brand vision, support regional activations, and ensure omnichannel consistency.
  
  

Innovation & Continuous Improvement

• Pilot innovative tools, stay current on CRM trends, and train local teams on new solutions.
• Gather feedback, drive process improvements, and foster client-centricity.
  
  

Profile

• Experience in luxury Retail, in a fast-paced environment.
• Strong capabilities in Database Management and Digital Marketing.
• High Adaptability and strong Collaboration skills.
• Excellent Communication and Critical Thinking abilities.
• Demonstrates Customer Centricity and effective Decision Making.
• Possesses Emotional Intelligence and Leadership qualities.
• Strong Problem Solving aptitude.
  
  

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, and unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training which will offer you an in-depth insight into the luxury and retail environment.

Reference LVM33412

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