CRM Executive (225-1009)

A CRM Executive plays a pivotal role in managing and enhancing customer relationships to drive business growth and loyalty. This position involves implementing effective customer relationship management strategies to ensure the delivery of personalized experiences and optimal satisfaction for customers. The CRM Executive will work closely with various departments to analyze customer data, track customer interactions, and develop initiatives for customer engagement. The ideal candidate will possess excellent analytical skills, be adept with CRM software, and have a deep understanding of customer service and retention strategies. This role requires proactive, strategic thinking capabilities, as the CRM Executive will play a crucial part in the company's ongoing success through effective customer relationship management.

Responsibilities

• Develop and implement CRM strategies to enhance customer engagement and retention.
• Analyze customer data and feedback to drive improvements and optimize strategies.
• Coordinate with cross-functional teams to ensure seamless customer interactions.
• Oversee the management of the CRM system for accuracy and efficiency.
• Identify targeted customer segments and tailor CRM initiatives accordingly.
• Monitor and report on CRM metrics to assess the success of initiatives.
• Collaborate with marketing teams to design and execute targeted campaigns.
• Work to resolve customer inquiries and complaints effectively and efficiently.
• Provide training and support to staff on CRM procedures and best practices.
• Continuously research and recommend new CRM technologies and solutions.
• Ensure compliance with data protection and privacy laws throughout all processes.
• Prepare detailed reports for management on customer insights and CRM performance.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in a CRM Executive role or similar position.
• Proficiency in CRM software and data analysis tools is essential.
• Strong analytical skills with a keen attention to detail and accuracy.
• Excellent communication skills for liaising with various departments and customers.
• Ability to design and implement effective CRM campaigns and strategies.
• Understanding of current data protection and privacy regulations.
• Demonstrated problem-solving and decision-making capabilities.
• Highly organized with strong time management and multitasking abilities.