Responsibilities
Team Introduction
The LIVE Service Provider Team is responsible for MENA-wide creator visual upgrade programs, working with service providers to deliver standardized live setups. Core focus: lighting, composition, background quality improvement, equipment delivery, on-site setup, quality control, and creator training.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Key Responsibilities
- Service Provider Daily Operations & Project Delivery
- Manage end-to-end service provider workflows: creator scheduling, equipment delivery, on-site installation, and post-setup follow-up.
- Enforce standardized visual quality criteria (lighting, composition, background); conduct pre- and post-upgrade quality audits.
- Resolve on-site issues and collect creator feedback for continuous improvement.
- Quality Control & Compliance
- Audit service provider-delivered setups against the official scoring rubric.
- Review before/after samples; flag non-compliant cases and drive corrections.
- Ensure consistent quality execution across all service providers.
- Data Tracking & Performance Analysis
- Track key metrics: upgrade volume, completion rate, pass rate, and visual improvement score.
- Maintain weekly dashboards and performance reports.
- Analyze bottlenecks and propose process optimizations for service providers.
- Creator Education & Training Support
- Develop and update technical guidance (lighting, camera, background setup).
- Support service provider-led creator training sessions.
- Create simple tutorial materials for creators.
- Cross-team & Vendor Collaboration
- Align with LIVE Operations, Creator Education, and Data teams.
- Liaise with service providers to align quality standards and project goals.
Qualifications
Minimum Qualifications
- Currently pursuing a Bachelor’s degree or above.
- Full-time availability (4–6 months), starting June 2026 in Dubai.
- Strong interest in live streaming, creator economy, and visual production.
- Fluency in English is required.
- Proficiency in Arabic or Turkish is needed to facilitate communication with regional stakeholders across the MENAT markets.
- Detail-oriented, organized, with basic Excel/data skills.
- Good communication and cross-team coordination skills.
Preferred Qualifications
- Prior experience in service provider/creator operations or live production.
- Basic knowledge of lighting, camera, and live streaming setup.
- Familiar with MENA creator culture and trends.
- Experience creating short tutorials (CapCut/Canva) is a plus.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikToks global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikToks mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. Were resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.