Couriers Communication Manager

About Us

Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," were taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.

What Youll Do

• Responsible for building the communication mechanism between the platform and couriers, ensuring the information of couriers feedback and platform strategies can upload and release, laying the foundation for positive collaboration between the platform and couriers, and constructing a mutually beneficial and win-win ecosystem. 2. Frequent visits and communication with couriers and 3PL partners to collect and sort out the core issues raised by the couriers community (not limited to order dispatch mechanisms, compliance countrol, rules rationality, etc.), identify the people who can solve these problems, communicate solutions and follow up on their implementation, or communicate explanations to provide feedback to the couriers. 3. Identify and establish connections with key influential couriers among courier groups in different regions, using them as communication bridges to convey platform-related strategies to the couriers community, enhancing mutual trust and collaboration between the platform and couriers. 4. Organize communicate meetings between couriers and the platform, guide both parties to discuss solutions to common problems, and coordinate relevant teams to follow up on implementation. 5.Dig into story cases that reflecting the social value of the platform (not limited to providing employment opportunities and make couriers live better, through consultation meetings conveying the goodwill of the platforms algorithmic technology, etc.), identify PR opportunities, communicate with the PR team to promote dissemination and implementation, and create a positive social impact.
  
  

• Bachelors degree or above, with more than 5 years of experience in external communication. Prior experience in food delivery, express services, logistics, online car-hailing or other releated fields is preferred. 2. Strong communication skills. Familiar with Middle Eastern culture and couriers group structure, proficient in English, master Arabic or Hindi,and able to quickly establish a foundation of mutual trust with couriers 3. Strong ability to summarize. Able to accurately get key issues in communication , promote solutions, and identify PR opportunities from work. 4. Strong event planning skills. Able to organize offline discussion meetings, guide and control the direction and pace of problem communication.
  
  

• Participate in Meituans strategic overseas business and engage directly with top global players. 2. Develop new markets from 0 to 1 and experience the passion of entrepreneurship. 3. Embrace a vast business battlefield with ample space and flexibility to showcase your talents and achieve rapid career growth. 4. Broaden your global perspective and collaborate with a diverse team.