Counter Salesman (Automobile Spare Parts) 18F26

As a Counter Salesman specializing in automobile spare parts, you will be at the forefront of our customer service operations, serving as the primary point of contact for our walk-in customers. Your main role will involve assisting customers in finding the right spare parts needed for their vehicles, providing them with expert advice and comprehensive solutions tailored to their specific requirements. You will handle inquiries, process transactions, and demonstrate a thorough knowledge of an extensive range of automotive parts and accessories. Your role will contribute to enhancing customer satisfaction, driving sales growth, and maintaining the operational efficiency of our parts department. In addition to exemplary customer service skills, this position demands attention to detail and the ability to thrive in a fast-paced retail environment.

Responsibilities

• Identify customer needs and provide appropriate recommendations for automobile spare parts.
• Develop and maintain close relationships with customers to ensure repeat business.
• Ensure the accuracy of all sales, inventory, and billing transactions.
• Answer customer queries regarding product specifications and availability.
• Assist in maintaining and organizing product displays for optimal presentation.
• Perform inventory checks and maintain stock levels to meet customer demand.
• Collaborate with management to develop sales strategies that boost productivity.
• Manage customer complaints effectively by providing timely resolutions.
• Stay updated on new automotive products and industry trends to better assist customers.
• Conduct regular follow-ups with customers for feedback and to build loyalty.
• Prepare and submit sales reports to management as required.
• Encourage and promote special promotions or sales events to customers.

Requirements

• Proven experience in a sales role, preferably in the automobile industry.
• In-depth knowledge of automobile spare parts and accessories is essential.
• Excellent communication and interpersonal skills to engage customers effectively.
• Strong problem-solving skills to address customer concerns and inquiries.
• Ability to perform under pressure and meet sales targets consistently.
• Basic computer skills for managing customer data and processing transactions.
• High school diploma or equivalent; further education in automotive studies is a plus.