Coordinator-Facilities Management Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees!

We are currently recruiting for a Coordinator - Facilities Management Soft Services to join our Total Facilities Management Team in Dubai.

Scope: Assist the Operations Manager and Account Manager in delivering contractual FM provisions related to Soft Services. To ensure time bound and quality service is offered to customers in line with the contractual requirement. Managing a diverse cleaning team on multiple sites as well as record keeping & Admin activities. This role plays critical role in ensuring the smooth and efficient operation of cleaning service, maintaining high standard of cleanliness and hygiene, and delivering exceptional customer satisfaction.

Financial:

• Ensure daily deployments to be maintained as per the contractual.
• Ensure invoices information and client approvals to share to within the stipulated time frame.
• Ensure contractual KPIs are maintained as per scope.
• To provide efficient and effective coordination for running smooth IFS operations.

Customer:

• Responsible for the coordination with all internal stake holders for new contract mobilization.
• Maintain healthy and effective business communication with Internal department and client.
• Timely actions on client escalations and other operational needs.
• Identify and address any operational challenges or issues that arise, implementing solutions to improve efficiency.
• Resource management and ensuring smooth operations at all sites.
• Ensure that regular cleaning audits are carried out on all contracts.

Process:

• Ensure the work schedules to be created in line with contractual scope for seamless delivery.
• Report any service variations to the contract to the operations Manager.
• Effective utilization of CAFM systems on required contract
• Maintaining all records relating to Disciplinary Action, incident reports and Annual leave are collated and referenced.

Innovation:

• Identify and implement technology solutions.
• Improve cleaning effectiveness by developing new cleaning methods.
• Creating customized cleaning solutions.

Selection Criteria:

• 2- 3 years’ experience of a similar capacity.
• BICS certification or equivalent certification.
• Good English written and communication skills.
• Valid UAE driving license.
• Extensive knowledge of computer and reporting systems.
• Good knowledge of cleaning operations including machines, chemicals, and other processes.