Control Support Engineer
Talentmate
United Arab Emirates
21st September 2026
2609-67037-1
Job Description
- Office: Extron Middle East and Africa
- Location: Dubai Airport Free Zone
- Department: Sales
- # of Openings: 1
The Control Support Engineer will be responsible for assisting customers with the installation, configuration and Programming of a wide range of Extron A/V control products.
Extron control hardware and PC software are used to manage A/V devices through various interfaces such as serial (RS232/422/485) and network protocols (TCP/IP, UDP, SSH etc) These A/V systems include both Extron and third-party equipment such as switchers, projectors, displays, and lighting systems.
A strong background in other control systems - such as Extron, AMX, Crestron, or QSC - is essential, along with reasonable experience in Python programming (or similar). The ideal candidate will demonstrate a deep understanding of integrated A/V environments and be capable of adapting to diverse technical challenges.
Main Responsibilities
Technical Support & Control Applications
- Provide technical support for Extron AV control systems, assisting with configuration, and troubleshooting.
- Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.
- Guide customers through system setup and resolve anomalies in software or hardware operation.
- Provide feedback to the Control Applications Engineer & Technical Management when a case needs escalation.
- Suggest product improvement needs to the Product Development team based on customer experience.
- Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.
- Report technical issues using internal tools.
- Any other duties as assigned to you by management.
Technical Expertise
- Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
- Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
- Proficiency in Python 3 programming and Visual Studio Code knowledge.
- Familiarity with communication protocols (RS232/RS422, SSH, web sockets).
- A minimum of 3 to 4 years of Experience with AV system integration and control platforms (Extron, AMX, Crestron).
- Fluent in English, with good verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Methodical troubleshooting skills and attention to detail.
- Regular reporting on status using internal tools.
- Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.
- A minimum of 3 to 4 years of Proven experience in AV technical support, system design, and field commissioning of AV control systems.
- Certification in Extron technologies and third-party control systems is a plus.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | https://www.extron.com | Job Function: | Engineering |
| Company Industry/ Sector: |
Other | ||
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