Consultant - Account Services Associate

Job Description

What You Will Be Doing:

• Perform Customer Due Diligence reviews as part of periodic KYC refresh activities to ensure customer information remains current, complete, and compliant with UAE regulatory requirements, AML/CFT guidelines, and internal bank policies.
• Verify customer identification documents, account information, residency status, employment details, and business activities.
• Review customer account behavior and transaction activity to ensure consistency with the customer's profile.
• Assess customer risk ratings and identify any changes requiring escalation or further due diligence.
• Validate (CDD) information and ensure records are complete and accurately maintained in the bank's systems.
• Identify missing documentation, discrepancies, or potential compliance concerns and coordinate with relevant stakeholders for resolution.
• Collaborate with Customers/ Relationship Managers, Operations, Compliance, and Financial Crime teams to obtain additional information when required.
• Ensure all steps of the remediation cycle are followed and completed with quality, accuracy and in a timely manner as per process turnaround time (follow-up at various stages if requirements are not met is a vital part of the process).
• Ensure required the cases allocated are actioned with in timely manners with quality to enable remediation of the case as main required outcome.
• Maintain a balance between productivity and quality, ensuring efficient case processing without compromising compliance standards.
• Consistently met monthly performance metrics related to case completion, accuracy, and timeliness.
• Ensure all allocated cases to self and Makers are managed on daily basis and assign to the users ensuring the SLA & TAT is met.
• Identify the GAP of processed transactions based on QA analysis.
• Identifying & highlighting IT issues related to system & transactions.
  
  

What Are We Looking For

• Well versed with systems PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, SIGCAP.
• Aware of the Policy and Procedures related to all activities in Business Banking ARC unit – HRAR Periodic review, Account opening, Customer Screening, Standard Due diligence, e20, CDD, SIGCAP
• Minimum bachelor’s degree
• Experience in Periodic Review/Transaction Processing related to HRAR BB ARC unit, with awareness of ENBD/EI Business applications
• Prior experience in Banking / Back-office processing
• Excellent knowledge of Entity Periodic Review/Transaction Processing policies and procedures
• Advanced knowledge of Ms Office and excellent Written & spoken communication skills
  
  

What We Offer You

• Competitive salary package
• Strong emphasis on work-life balance and wellbeing across the bank
• World-class Learning & Development platform and career development
• Generous annual leave entitlement and Private Healthcare
• Preferential banking facilities for employees
  
  

Why Join Us

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

Responsibilities

• Perform Customer Due Diligence (CDD) reviews for periodic KYC refresh activities.
• Verify customer identification, account info, residency, employment, and business activities.
• Review customer account behavior and transaction activity for consistency.
• Assess customer risk ratings and identify changes requiring escalation.
• Validate CDD information and maintain accurate records in bank systems.
• Identify missing documentation, discrepancies, and compliance concerns.
• Collaborate with relevant stakeholders to obtain additional information.
• Ensure timely and accurate completion of the remediation cycle.
• Maintain productivity and quality, balancing case processing and compliance.
• Meet monthly performance metrics for case completion, accuracy, and timeliness.
  
  

Qualifications

• Well-versed with systems: PEGA, SSP, Finacle, BPM, Factiva, FIRCO, OWC, Watchlist, SIGCAP.
• Knowledge of policies and procedures for Business Banking ARC unit activities.
• Minimum bachelor's degree.
• Experience in Periodic Review/Transaction Processing for HRAR BB ARC unit.
• Prior experience in banking or back-office processing.
• Excellent knowledge of Entity Periodic Review/Transaction Processing policies.
• Advanced knowledge of Ms. Office and excellent written and spoken communication skills.
• Ability to work independently and manage multiple tasks.
• Strong attention to detail and a commitment to accuracy.
• A proactive and collaborative approach to working with cross-functional teams.

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