Conformance Officer

Job Purpose

A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.

The role will be to support SkyCargo network operations in identifying and analysing the root cause behind operational non-conformities that result from operational reports, safety incidents, system generated non-conformance reports and external/internal audits. Based on the analysis conducted, the job holder is responsible for providing cargo operations conformance manager and Regional Manager Operations (RMO) with recommendations for corrective and preventive action ensuring these are communicated, implemented and audited from time to time to ensure relevance and consistency in application. Be the focal point for audits by external parties, both Regulatory (safety and security) as well as customers during their audit, corrective actions formulation and communication with responsible stakeholders for an effective implementation. Perform and lead safety investigations that has impacted operational safety.

In This Role You Will

• Source information and statistics regarding operational non-conformities via system generated reports. Ensure that information received via these reports are accurate and conduct preliminary analysis, identifying trends by work location, process, customer and product. Work closely with management in identifying whether these non-conformities are the result of human error or a shortfall in operating procedures / work instructions providing recommendations and gaining management buy-in for corrective action / service recovery as deemed appropriate.
• Act as the central focal point consolidating all customer feedback and operational report discrepancies, conduct investigations to identify root cause of discrepancy using both qualitative and quantitative tools. Work closely with network management and quality assurance gaining buy-in on recommendations for corrective action, service recovery or a change to operating / customer procedures and work instructions. Ensure a structured implementation plan is followed, new procedures communicated and staff appropriately trained and advised of changes to operating practices.
• Ensure the effective co-ordination of internal and external audits and follow-up on the implementation of audit recommendations. Provide support and guidance as necessary to the internal cargo quality action teams in supporting ongoing initiatives of process improvement and ISO/OHSAS certification if applicable.
• Conduct periodic internal audits of network wide operations ensuring that all staff are aware of operating procedures and work instructions and that work is performed as per laid down department procedures and specific customer requirements. As part of these audits, recommend procedural and work process improvements to the management so as to reduce duplication encourage standardisation and improve work efficiencies and productivity where possible.
• Work closely and liaise with the different sections on issues such as changes to operating procedures, work instructions and Service Level Agreements between operators/units. Where possible ensure consistency of application and standardisation of operating practices across these areas.
• Responsible for effective co-ordination, communication and implementation of changes to procedures and work instructions network wide. Ensure staff are nominated for appropriate training and undertake the responsibility of ensuring appropriate briefing sessions are conducted in operations at all outstations to changing practices and that these are regularly audited to ensure consistency in application.
• Manage a comprehensive database of customer feedback related to operational discrepancies within the operations. Conduct trend analysis on a monthly basis with the long-term view of improving customer service standards and operational efficiency and productivity. A key responsibility of this position is to ensure that issues pertaining to service failures are dealt with in a prompt manner and that over time these reduce in numbers and frequency through diligent drive towards continuous process improvement.
• Maintain professional relations with customers, suppliers and other external service providers in order to establish an effective feedback system, advice and agree minor changes to operational practices and promote a positive and professional image of the department.
• Act as the focal point of audit by external parties, both Regulatory (safety and security) as well as customers in the conduct of their audit, corrective actions formulation/implementation and communication with those entities.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelor’s degree (12+3 or equivalent) with 5+ years’ experience in Logistics, Cargo/Air Cargo field or Airport Operation, of which 1 to 2 years experience in implementing and/or auditing operational procedures is preferred
• A good level of knowledge and appreciation of air cargo/ Airport Operation procedures and practical ability to interpret the Standards and apply the knowledge to suit the specific business processes globally.
• Should have successfully completed cargo operational and DGR courses at an advanced level
• Knowledge of computer application packages, viz. Data base, spreadsheets, word processing, etc.
  
  

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide. Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.

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