Concierge

Answer inquiries, direct phone calls, and coordinate.Make sure that every guest feels welcomed while always maintaining company cultureTo assists guests with a variety of needs.To focus on helping guests save time and ensuring that things are as convenient and pulsant as possible throughout their stay.An ability to listen and have empathy with the guests/ residents.Be resourceful, which requires a good network and a determination not to take no for an answer.To provide local information and helping guests organize any activities they wish to doTo builds a detailed itinerary for a guest, while other times he or she simply answers questions or points guests in the right directionWelcome customers upon entrance and confirm reservationsAct as the point of reference for guests who need assistance or information and attend to their wishes and requirements.Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.Arrange events, excursions, transportation etc. upon request from hotel residents.Answer the phone and make reservations, take and distribute messages or mail and redirect calls.Respond to complaints and find the appropriate solution