Concierge 23N25

The role of a concierge in a hotel or hospitality setting is vital, as it contributes significantly to the overall guest experience. A concierge is responsible for handling guest issues, reservations, and providing information about local attractions, dining, and activities. This dynamic role requires a high level of customer service and organizational skills, as you will be serving as the primary point of contact for guests, addressing their needs, and ensuring their stay is pleasant and memorable. A successful concierge is a problem-solver who thrives in a fast-paced environment and excels in communication and interpersonal skills. At 23N25, we are seeking a dedicated and enthusiastic individual who is passionate about hospitality and is eager to deliver an exceptional experience to our guests.

Responsibilities

• Provide guests with detailed information about hotel services and amenities.
• Assist guests by making reservations for dining, events, and activities.
• Handle and resolve guest complaints with a positive and professional attitude.
• Coordinate with other departments to ensure guest requests are fulfilled promptly.
• Offer personalized recommendations for local attractions and points of interest.
• Manage and maintain a database of guest preferences and history for a personalized experience.
• Arrange transportation services for guests within the city or to the airport.
• Welcome guests upon their arrival and ensure a smooth check-in process.
• Stay informed about the latest trends and events in the hospitality industry.
• Communicate effectively with hotel management and staff to enhance guest satisfaction.
• Prepare and present accurate bills and receipts for guest services.
• Ensure lobby and concierge area are presentable and stocked with necessary materials.

Requirements

• Previous experience in a concierge or guest services role is preferred.
• Exceptional interpersonal and communication skills, both written and oral.
• Strong knowledge of the local area and the ability to provide trusted recommendations.
• Ability to multitask effectively in a fast-paced environment.
• Professional appearance and conduct, with a customer-oriented approach.
• Must be able to work flexible hours, including weekends and holidays.
• Proficiency in using hotel management software and other IT systems is desirable.