Community Manager

Our intergalactic team is looking for an awesome Social Media Community Manager!

• Responsible for building, engaging and proactively managing a social community through all key channels including Facebook, Instagram and Twitter.
• Respond to comments and customer queries in a timely manner across multiple social media platforms in parallel.
• Monitor social channels and relevant news channels to spark meaningful conversations.
• Plan and curate social media content calendars in advance and develop engaging themes and ideas.
• Publish content by the stipulated deadlines
• Work with social strategy, account management and creatives to create high quality, engaging, relevant, and timely content
• Generate comprehensive reports on overall community sentiment and notable trends to provide meaningful and actionable feedback that lead to optimization
• Attending and posting from live events
• Based in Dubai with 3+ years of experience in Community Management.
• Knowledge of social media good practices in terms of formats and tone of voice
• Experience with content planning and scheduling with multiple stakeholders.
• Strong Knowledge of various social media tools and digital reporting.
• A strong understanding of social media trends, digital marketing and best practices, integration across owned, earned and paid social programs, customer insights, industry trends and current/emerging platforms.
• Strong communication skills in both English and preferably also in Arabic (written and spoken)
• This position requires visits to other emirates in the UAE once every 1 to 2 weeks.